PROACTIVE. STRATEGIC. ACCOUNTABLE.
ETS Travel Management Service is not about peaks and troughs. It is about advising on how you can save more next month, every month. To consistently create value, we operate within a Service Continuum (below) - an ongoing process of understanding your business, identifying travel savings, educating your people on travel efficiencies, designing tailored solutions, and monitoring your corporate travel. We appreciate that as your culture and objectives evolve, so must the services and solutions we provide.
And while our Service Continuum generates repeated savings, we guarantee an integrated and consistent service across every region through dedicated local Account Managers, strong lines of reporting, clearly defined service parameters, and a complete implementation team on the ground.
- CONTINUOUS ASSESSMENT - we gain an understanding of your objectives and align ourselves with them
- Identify/Benchmark - we analyse your company's travel behaviour, benchmark your performance, and identify cost savings opportunities and efficiency.
- DESIGN/IMPLEMENT - A strategically focused business plan is created and we carefully select and deliver the best services, solutions and products based on your needs.
- MONITOR/MANAGE - we proactively manage and monitor your company's travel patterns/expenditure and tailor travel policies to ensure maximum cost savings and productivity efficiencies.
- MEASURE/EDUCATE - we measure and analyse the performance of KPI's using tailored reports and assist with communicating the benefits of travel policies company-wide to ensure compliance and adherence to best practice.
ETS place strong and imaginative account management at the very top of the agenda.
As an ETS Corporate client you will be assigned your own dedicated Account Manager whose job it will be to ensure that you continuously benefit from the very best ETS can offer with our impressive range of business travel services.
Business Travel is at a time of fundamental change and at ETS we are rightly proud to be at the forefront of such change ensuring that our clients benefit from the best possible levels of service at the lowest possible cost.
We do not implement "off the shelf" schemes on you but rather develop customised solutions based on your real travel patterns and needs.
We will consider it our responsibility to ensure that your travel policy is working as well as it possibly can for you. To this end we will provide training for your travel bookers (if required), meaningful management information reports clearly showing you how and where ETS are making savings together with frequent review meetings. A quarterly business travel e-newsletter is produced to keep you updated with the latest travel information relevant to your organisation.
No two business travel accounts are the same that is why our Account Managers will work closely with you to get the best value for your business travel.
In brief the main benefits of the ETS account management are:
- A highly experienced Account Manager with a minimum of 8 years experience guaranteed dedicated to your specific requirements
- Customised solutions based on your travel patterns
- Meaningful management reports detailing your savings through ETS
- Regular review meetings to discuss your changing travel needs and requirements
- Monitor Policy compliance
- Review spend and negotiate with suppliers
- Keeping clients informed as to the company’s travel expenditure levels and of developments in the travel industry, (so as to achieve on-going efficient and cost effective travel management).
- Interface with bookers, travellers and suppliers, to ensure all are working as partners in the travel relationship, keeping travel costs under control yet maintaining a level of quality and safety for travellers.
- Work to streamline suppliers and internal customer processes, and help implement technological advancements that will help achieve these aims.
- To helpclients ensure that all health, safety and legal considerations are inclided in the travel policy.
- Continually support and negotiate with Airlines, Hotels and Car Rental companies, on behalf of the client to achieve the most favourable rates for Company’s travellers.
